Price Match Guarantee
We at Hot Fire Pits want you to feel confident that you are getting the absolute best price for the product you are ordering. We work very hard to ensure that we offer the very best prices online.
If you find another online store that offers a lower price than us within one month of your purchase, please let us know and we will refund your original payment for the difference. If you find that our own website has a lower price for the same item you have ordered within one month of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our competitors website within one month from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Product must be identical (same brand, colour, model #)
- Product must be currently advertised in print or electronic media (including newspaper, catalogue, radio, television advertising or online)
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- Product must not be blemished, seconds, refurbished, damaged or ex demonstration stock
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, taxes and charges
- The competitor must be located in Australia
- Any advertising errors where competitor has published a rectification notice
- Price must not be a special event, club or membership offer, third party promotion or prices not available to the general public
Simply contact us with evidence of a cheaper price (website link). We will verify the price, and then immediately match any current advertised price (Terms & Conditions apply). For the most efficient response please use the "Contact Us" page.