We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
All orders cancelled after 48 hours are subject to a $20 administration fee, whether your order has been shipped or not. If your order has shipped, you (the buyer) will also be responsible for the return shipping charges.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases.
Denk Ceramics products cannot be returned as they have a 'No return of goods after order and funds transfer' policy.
Channel Enterprises products incur a 10% returns charge as a restocking fee for change of mind/returned goods..
Unfortunately, we cannot accept returns on sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please note: We do not refund shipping costs. Therefor you will also incur a new shipping cost when the exchanged product is shipped out.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note: We do not refund shipping costs. Therefor we will only refund the product cost.